1. Introduction
Welcome to One Stop Repairs (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect and process the following personal data:
2.1 Information You Provide to Us
- Name
- Contact details (email, phone number, address)
- Payment information (if applicable)
- Any details you submit via contact forms, service bookings, or customer support
2.2 Information We Collect Automatically
When you visit our website, we may collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Cookie and tracking data (see Section 6 – Cookies for details)
2.3 Information from Third Parties
We may receive information from third parties, such as payment processors or business partners, where necessary for providing our services.
3. How We Use Your Information
We process your personal data for the following purposes:
- To provide our services – Including scheduling repairs, installations, and responding to enquiries.
- To process payments – Securely handling transactions if applicable.
- To communicate with you – Sending service confirmations, updates, and customer support.
- To improve our website – Analysing visitor behaviour to enhance user experience.
- For legal compliance – Where required by law or for fraud prevention.
We will only use your personal data where we have a lawful basis, such as contractual necessity, legal obligation, legitimate interest, or your consent.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers – Such as hosting providers, payment processors, and technical support.
- Regulatory Authorities – If required to comply with legal obligations.
- Business Partners – Only when necessary for fulfilling our services (e.g., third-party repair technicians).
All third-party providers we work with are required to keep your data secure and comply with UK GDPR.
5. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- Service-related data – Retained for up to 6 years for record-keeping and legal compliance.
- Marketing data – Retained until you withdraw your consent.
- Website analytics data – Typically retained for 12 months.
After this period, your data will be securely deleted or anonymised.
6. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. These include:
- Essential Cookies – Necessary for website functionality.
- Analytical Cookies – To track visitor behaviour (e.g., Google Analytics).
- Marketing Cookies – Used for personalised advertising (if applicable).
You can control or disable cookies via your browser settings. For more details, see our Cookie Policy.
7. Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
- Right to Access – Request a copy of the personal data we hold about you.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your data in certain circumstances.
- Right to Restriction – Limit how we process your data.
- Right to Data Portability – Request transfer of your data to another service provider.
- Right to Object – Opt-out of marketing communications or object to processing based on legitimate interest.
To exercise your rights, please contact us at [Your Email Address].
8. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include encryption, firewalls, and secure storage methods.
However, no online service is 100% secure, so we encourage you to take precautions when sharing personal information online.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their privacy policies before providing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy regularly to stay informed about how we handle your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data rights, please contact us:
📍 Address:
📞 Phone:
Last Updated: 01/01/2025